Maritime Operator Safety System (MOSS)

Information for operators on how to enter into MOSS, either as a new operation or moving from SSM, and keeping their operation compliant in MOSS.

Certificate Application Processing delays

Maritime New Zealand is currently experiencing high volumes of applications for licensing and certification. Please be aware this has extended our usual response and processing times. Where possible, please take the extended timeframes into account when submitting your application.

Be assured, we are doing the hard mahi(work) to get back to you, and your manawanuitanga (patience) and mahi tahi (cooperation) makes a huge difference and are greatly appreciated. If you need to get in touch with us, see our Contact us information below.

Ways you can help us minimise delays on your application:

  • make sure applications are complete* using the checklists provided on our website
  • where possible, submit applications well before they are needed

* A complete application means all the required supporting information for your application type is received, where applicable payment has been made and your application has been referred to an Advisor for assessment.


Contact us

The best way of contacting us is by email

We are monitoring our email and will respond to your enquiry as soon as possible.

Please use the following email addresses: for vessel related safety and certification for all exemptions for all other general enquiries

Alternatively you can use our online enquiry form.

Use our online form

If you don’t have email

We are still answering the phones but there may be a delay in our response times.

New Zealand (toll free): 0508 22 55 22
Calling from outside New Zealand: +64 4 473 0111

Calls to this number are answered Monday to Friday 0900 – 1630 New Zealand local time (excluding national public holidays).

Related information:

Getting help

Contact a Maritime Officer for help with your operational and health and safety requirements.

Maritime Officers