Physical certificate – passport booklet change
From July 2022, if your Seafarer certification is issued in a passport booklet style format you will see a difference in how this looks.
You can see a photo of how these now look below.
Due to problems with sourcing supplies, we have changed how we print these. The front and back cover is now a white security label instead of being printed directly onto the booklet and laminated. Certificates issued in the card-style format have not changed.
Printing of physical certificates completed
We have completed printing of certificates issued digitally between March 2020 and August 2021. During this time certificates were issued digitally as COVID impacted our ability to print and send physical certificates.
The last printing was completed in mid-November, and these are being couriered but we are aware of some ongoing courier delays both domestically and internationally. Please contact us at the email below if you have not received your certificate by 9 January 2023.
Thank you for your patience while we worked through this printing, we are pleased to have achieved this milestone.
If you have not received your certificate or there are any issues please get in touch with us by email at firstname.lastname@example.org.
Find out how to contact us
The best way of contacting us is by email
We are monitoring our email and will respond to your enquiry as soon as possible.
Please use the following email addresses:
email@example.com for all seafarer enquiries
firstname.lastname@example.org for vessel related safety and certification
email@example.com for Part A and Part B registrations
firstname.lastname@example.org for all exemptions
email@example.com for all other general enquiries
Alternatively you can use our online enquiry form.
Contact us online
If you don’t have email
We are still answering the phones but there may be a delay in our response times.
New Zealand (toll free): 0508 22 55 22
Calling from outside New Zealand: +64 4 473 0111
Use this tool to verify seafarers tickets