Delays in processing your applications
Whilst we continue to work towards a service standard of 20 working days, applications can take approximately 3 months to process.
We apologise for any inconvenience, and we are working hard to improve this.
Please help us by applying early, and follow the details below to contact us if you have any questions.
Submitting your application
We recommend that you only send your applications and documents to us electronically by email:
- The two forms of ID you send in must be certified by the person completing page 9 (Trusted Referee Confirmation of Identity) of the Fit and Proper Person Form. If you are directly affected by COVID-19 and cannot provide these certified items, please contact us on firstname.lastname@example.org or 0508 732 237.
- All other documents do not need to be certified or countersigned.
- Please do not send original documents, only electronic copies.
- If you are renewing a certificate, we do not need you to send the original expiring certificate.
When providing us with electronic copies of documents, please make sure the scanned copies are legible and of a good quality.
If you are unable to provide your application documents to us electronically, we recommend you contact us so we can make alternative arrangements for you.
Find out how to contact us
The best way of contacting us is by email
We are monitoring our email and will respond to your enquiry as soon as possible.
Please use the following email addresses:
email@example.com for all seafarer enquiries
firstname.lastname@example.org for vessel related safety and certification
email@example.com for Part A and Part B registrations
firstname.lastname@example.org for all exemptions
email@example.com for all other general enquiries
Alternatively you can use our online enquiry form.
Contact us online
If you don’t have email
We are still answering the phones but there may be a delay in our response times.
New Zealand (toll free): 0508 22 55 22
Calling from outside New Zealand: +64 4 473 0111
Surveyors are responsible for their own health and safety and should not put themselves or crew at risk.
Surveyors are a vital cog in the maritime regulatory system and their work is very important to ensuring that ships remain safe, for the crew, passengers and general public. However, surveyors also need to look after themselves and not put themselves or crew at risk.
Maritime NZ has considered how the surveying industry can continue to operate without compromising the health and safety of the surveyors, while also ensuring a pragmatic system that confirms that ships that are still operating remain safe and that our marine environment is preserved.