COVID-19 (Coronavirus)

What this means for you

Due to recent COVID-19 safety measures introduced by the Government, all of our offices are closed but our staff are currently working from home.

We are having to revisit the way we can continue to provide services for you. We may not be able to get back to you as quickly as we normally would, and we thank you for your patience in this difficult time.

Information for:

Commercial operations and seafaring

Contact us

The best way of contacting us is by email.

We are monitoring our email and will respond to your enquiry as soon as possible.

Please use the following email addresses: for all seafarer enquiries for vessel related safety and certification for Part A and Part B registrations for all exemptions for all other general enquiries

Alternatively you can use our online enquiry form.

Contact us online

If you don't have email

We are still answering the phones but there may be a delay in our response times.

New Zealand (toll free): 0508 SEACERT or 0508 732 237
Calling from outside New Zealand: +64 4 473 0111

Operators, vessel safety, ship registration, exemptions and all other commercial enquiries
New Zealand (toll free): 0508 22 55 22
Calling from outside New Zealand: +64 4 473 0111

Processing applications and other documentation

Although we are still using our postal service, there will be a significant delay for processing incoming and outgoing mail. Also we may have to stop this service if changes to the Government's COVID response require us to.

We recommend that you send us your applications and documents to us electronically by email to the appropriate email address provided above. Please note:

  1. Make sure the scanned copies of your documents are legible and of a good quality.
  2. If you have to provide us with documents by post, OR you require documents to be certified, witnessed or authorised by a third party (e.g a J.P to witness a Fit and Proper Person form), we recommend you contact us so we can make alternative arrangements for you.

Recreational activities

Rec boaties, kayakers, paddle-boarders or anyone doing other non-essential activities are urged to play their part in the fight against COVID-19 by staying home as the nation unites to beat the spread of the virus.

If you go out on the water unnecessarily and get yourself into trouble, you also not only put your own life at risk, but also the lives of rescuers and emergency responders – and place everyone at greater risk of catching and spreading Covid-19. You will also be tying up valuable resources that might be needed for someone in greater need of help, including treatment for Coronavirus.

Read our media release