COVID-19 (Coronavirus)

Due to COVID-19 restrictions at Red and Orange Traffic Light settings, our offices are closed to visitors except by prior appointment.

Please call the relevant Maritime NZ office for the telephone numbers for assistance or to speak to someone to make an appointment.

If you make an appointment, we will ask you to:

  • show us your Vaccine Pass or Ministry of Health exemption
  • scan or sign in
  • wear a mask for the time you are in our office.

These measures are in place to reduce the risk of you and our staff catching or passing on COVID-19. We apologise for any inconvenience.

Please call us if you are not vaccinated so we can make alternative arrangements.

Changes to the maritime border

Information for the maritime industry and travellers by sea

As part of their five-step 'Reconnecting New Zealand' plan, the government has announced their decision to reopen our maritime border to foreign cruise, recreational and specialist vessels from 11:59 pm, Sunday 31 July.

Further information is available at Ministry of Health | COVID-19: Maritime sector.

The Covid Protection Framework

New Zealand is now operating under the Covid Protection Framework (CPF), which replaced the Alert Level System from 11.59pm on Thursday 2 January.

Learn more

There are 3 settings under the CPF:

  • Red means there will be restrictions on hospitality, gatherings, and events with some types of businesses and facilities operating depending on their use of vaccine certificates. Localised lockdowns could still be imposed.
  • Orange means there are no restrictions on hospitality, gatherings, and events as long as vaccine certificates are used. Some businesses and facilities may not be able to open if vaccine certificates are not used.
  • Green means no restrictions on hospitality, gatherings, and events and businesses and facilities can open if vaccine certificates are used. There may be restrictions where vaccine certificates are not used.

To see which setting your region is under and to learn more about what it means for you, please visit the Unite against COVID-19 website.

General Settings

Face masks must also be worn on flights at all times regardless of point of departure or arrival. Face coverings rules for each setting are as follows:

  • Red — to be worn on all flights, public transport, taxis, retail, public venues and recommended whenever leaving the house.
  • Orange — to be worn on all flights, public transport, taxis, retail, public venues and encouraged elsewhere.
  • Green — to be worn on all flights and encouraged indoors.


All recreational water-based activities are permitted under RED, ORANGE or GREEN as long as it is done in a safe way and any official public health guidance can be followed.


Under the CPF system, you can travel to different areas for any reason and there are no restrictions, but you will need to follow the CPF rules of your destination, if they are different to yours.

Information for:

Contact us

The best way of contacting us is by email.

We are monitoring our email and will respond to your enquiry as soon as possible.

Please use the following email addresses: for all seafarer enquiries for vessel related safety and certification for Part A and Part B registrations for all exemptions for all other general enquiries

Alternatively you can use our online enquiry form.

Contact us online

If you don't have email

We are still answering the phones but there may be a delay in our response times.

New Zealand (toll free): 0508 SEACERT or 0508 732 237
Calling from outside New Zealand: +64 4 473 0111

Operators, vessel safety, ship registration, exemptions and all other commercial enquiries
New Zealand (toll free): 0508 22 55 22
Calling from outside New Zealand: +64 4 473 0111


Our office and postal services

Our staff are working to provide services for you under the current COVID Alert Levels. Thank you for your patience.

Although we are still using our postal service, there will be a significant delay for processing incoming and outgoing mail. Also we may have to stop this service if changes to the Government's COVID response requires us to.